Shipping Policy
Processing
- Orders are typically processed within 1–3 business days (business days = Monday–Friday, excluding public holidays). Processing begins once payment is confirmed.
Shipping and Delivery
- Once your order ships, you will receive a confirmation email with tracking information so you can follow the shipment’s progress.
- Standard U.S. delivery time is 5–10 business days from the date of shipment. Actual transit times may vary based on delivery address and carrier performance.
Shipping Rates
- Free standard shipping on U.S. orders over $50.
- A flat $2.99 standard shipping fee applies to U.S. orders under $50.
Delays and Exceptions
- Shipping times may be affected by carrier delays, weather, holidays, or unforeseen circumstances. We are not liable for carrier-related delays, but we will assist in resolving any issues.
- If your order has not arrived within 15 business days from the ship date, please contact our customer service team and we will investigate and help find a solution.
Contact
- For questions about shipping or to report a missing delivery, please contact us at [aurevoirstudios@gmail.com] or via our help center at [yourwebsite.com/support]. Please include your order number and tracking number (if available) to expedite assistance.